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FREQUENTLY ASKED QUESTIONS

WORDPRESS Questions

We pre-install WordPress for you so you can get started right away! We’ll send you your initial password and login, simply choose your settings, and you’re all set.

Yes, we have several different migration options, so you can migrate your existing WordPress website to us with minimal fuss.

To keep our WordPress platform at optimal performance, we only allow WordPress to be installed. You’re still free to write, add and modify WordPress-compatible code and files, such as themes, plugins, media uploads etc. You’ll also have full access to mailboxes and email accounts outside WordPress.

If you think you may want to create a non-WordPress website or install/upload something outside WordPress, our standard Web Hosting plans are a better choice. With our standard plans you can run any software you like and choose from over 70 installs and CMS systems.

We update the WordPress core for you automatically whenever updates are released.

However, any third party themes or plugins need to be updated separately. You can opt to do this yourself directly from your WordPress dashboard or choose for Wiser Websites to update them monthly as an additional service. If you are using o aur premium hosting package your plugins and theme will be updated as part of this service.

Straddling the pond, we use two data centres one in California, USA and one on mainland UK. This allows us to offer a truly international service. We can host your website on whichever server you prefer, usually UK businesses would want a UK data centre unless they are more focused on exporting and international markets. We can help advise which solution is best for you if you are not sure.

Our state-of-the-art data centres offer the latest in security and environmental technologies and are manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient network and enterprise level cloud platform, so you get the best possible hosting experience.

All our support is UK based and we never outsource it, meaning you’re always speaking to someone who understands our services and platforms inside out.

SSL Questions

After purchasing it, you’ll get an email to the administrator email address for your domain to confirm your certificate. Simply click the link to confirm your registration.

Research from Verisign has shown that up to 93% of visitors are put off buying if a website doesn’t have the expected ‘green bar’ (only available with our Extended SSL). If you’re serious about your business, especially if you run an e-commerce store, an Extended SSL is the way to go. If payments aren’t a central part of your business but you still request or private details, such as login information, a Simple SSL with its accompanying padlock is fine.

Contrary to popular belief, an SSL certificate is attached to your hosting package rather than your domain name. For this reason, you’ll need to host your website with us even if your domain name is registered elsewhere.

Setting up your SSL is a quick and straightforward process, but if you have any questions or aren’t sure what to do next, please get in touch.

Got some Questions

I'm more than happy to answer any questions you may have or discuss your website in more detail.

 

If you are interested in us working on your website and online strategy, please fill in some details about your business.


 

To find out more call

0208 0505073

Alternatively please send an email to info@wiserwebsites.com with details about your business.

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